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Return & Refund


We will not be liable for loss, damage, detention, delay or failure to perform any of its obligations due to causes beyond its reasonable control (“Force Majeure Event”).


Such causes shall include, but shall not be limited to, such things as fire, flood, earthquake or other natural disasters, war riots, terrorism, civil insurrection or acts of the enemy, war embargo, the intervention of any governmental authority, acts of civil or military authority including governmental laws, orders, priorities of regulation, strikes (regardless of the characterization thereof), or other labor difficulty, labor slowdowns, walkouts and/or shortages, material shortages, shortages of transport, failures of suppliers to deliver material and components in accordance with the terms of their contracts, acts of Customer, embargo, wrecks, or delays in transportation, inability to obtain necessary labor, materials, or manufacturing facilities from unusual sources, or other causes beyond the reasonable control of Jadi (“Force Majeure Event”).


In event of delay in performance due to any such causes, the date of delivery shall be adjusted to reflect the actual length of time as may be necessary to properly reflect the delay. Your receipt of the Product(s) shall constitute a waiver on any claims for delay.


In event of damage and loss during delivery, a detailed report must be filed to us by you within two (2) business days upon receipt of goods by fax, email or other electronic means.


You shall not be entitled to withhold payments of all or any of the Prices of the Product(s) whilst any reports are being investigated by us.


Defective items: If the whole order is returned, you will receive a full refund including the cost of shipping. However, prior to refund, it is obligatory for you to return the defective items for testing and quality checks to confirm that the defect originates from Jadi-made goods. With confirmation of defects in Jadi-made goods, refunds will be made within 3-5 business days. If only part of the order is returned, you will receive a refund for the items being returned only.


Non-defective items: Please be advised that the cost of shipping will not be refunded. The total amount you will receive will be the amount of the item only. We reserve the right to charge a 10% restocking fee for non-defective returns.



Changes and cancellations pertain to your orders including goods ordered, your personal details (including delivery address), and payment details (including billing address).


You may make changes and cancellations on goods ordered at no cost to you at least 7 business days before the courier dispatch date or estimated delivery or shipment date.



Changes on your personal details (including delivery address) and payment details (including billing address) cannot be made once your online order has been placed. If the delivery address needs to be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience caused.


Any additional costs incurred for changes and cancellations made by you within the 7 business days from the courier dispatch date or estimated shipment date will be charged to you. Exception might occur only if an agreement is reached with us.



Jadi is an ISO 9001:2000 Quality Management System certified company. Our toners are manufactured under strict quality control standards. Quality control of the product includes long term tests on copy quality, compatibility with OEM materials, and influence on the functions and maintenance of copiers or printers.


We warrant to the extent the price of the goods sold and delivered that its products are shipped only when the above test criteria are met. This warranty covers the delivered product only and not eventual claims concerning consequential damage.


We will not be responsible for delays or non-delivery of goods because of incorrect address, incomplete address, and absence of a competent individual to accept the goods, despite attempts by the shipping provider to contact you who has not responded within a reasonable time period, you agree to pay us for any costs that may incur from the forwarding, disposal, or return of goods.


If you have made a request for returned goods to be shipped from Jadi’s respective warehouses, you agree to pay us for any costs that may incur from the shipment.